Privacy Policy

1. Introduction

Welcome to The Real Cable Vine ("we," "us," or "our"), operated by Grow Your Faith LLC. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using our Service, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

We access, collect, and store the following types of personal and sensitive user data:

• •Account Information: Name, email address, display name, and profile details you provide when registering. This is used to create and manage your account.
• •Profile Data: Display name, years of experience, specialty, bio, location (general region), and profile photo URL. This is shared publicly with other users of the Service.
• •Usage Data: IP address, browser type, operating system, access times, and pages viewed. Used to maintain security and improve the Service.
• •Payment Information: All payment data is processed securely by Stripe, Inc. We do not store full card details on our servers. Stripe's privacy policy governs payment data: stripe.com/privacy.
• •Approximate Location Data: Only collected when you use location-based features such as the Locator Map or damage reporting, and only with your explicit permission.
• •User-Generated Content: Posts, comments, images, damage reports, forum threads, and other content you submit to the Service. Public content is visible to all users.
• •Communications: Direct messages and group chat messages sent through the Service. These are stored to provide messaging functionality.

3. How We Use Your Information

We use collected information to:

• •Create and manage your account and authenticate your identity.
• •Process transactions and send related confirmations.
• •Enable community features such as posts, comments, messaging, and damage tracking.
• •Send you service updates, safety alerts, and daily industry messages (with your consent).
• •Monitor and improve the Service's performance and user experience.
• •Detect, investigate, and prevent fraudulent or unauthorized activity.
• •Comply with applicable legal obligations.
• •Respond to your support inquiries and privacy requests.

4. Sharing Your Information

We do not sell your personal information. We may share it only in these limited circumstances:

• •Infrastructure Provider — Base44: Our application platform (Base44) hosts and manages the backend database and authentication services. Data is stored on Base44's secure infrastructure under strict confidentiality.
• •Payment Processor — Stripe, Inc.: Payment card data and billing information is handled by Stripe. We share only what is necessary to process your transactions.
• •Legal Requirements: We may disclose information when required by law, court order, or governmental authority, or to protect the rights and safety of our users and the public.
• •Community Visibility: Posts, display names, and profile information you choose to share publicly are visible to all registered users of the Service.

We do not share your personal or sensitive data with advertising networks, data brokers, or analytics companies for marketing purposes.

5. Secure Data Handling

We implement industry-standard security measures to protect your personal and sensitive data, including:

• •Encrypted data transmission using HTTPS/TLS for all communications.
• •Secure authentication via industry-standard OAuth providers.
• •Role-based access controls limiting data access to authorized personnel only.
• •Payment data is never stored on our servers — processed exclusively through PCI-DSS compliant Stripe.
• •Regular review of data access permissions and security configurations.

No method of transmission or storage is 100% secure. We encourage you to use a strong, unique password and keep your credentials confidential.

6. Data Retention & Deletion

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• •Account Data: Retained while your account is active. Deleted within 30 days of account deletion request.
• •User-Generated Content: Public posts and forum content may be retained in anonymized form to preserve community discussions after account deletion.
• •Payment Records: Retained as required by applicable financial and tax law (typically 7 years).
• •Messages: Private messages are deleted within 30 days of account deletion.

To request deletion of your account and associated personal data, go to your Profile page and select "Delete Account," or email us at privacy@therealcablevine.com.

7. Children's Privacy

The Real Cable Vine is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information promptly. If you believe a child has provided us with personal data, please contact us at privacy@therealcablevine.com.

8. Your Rights

Depending on your location, you may have the right to:

• •Access the personal information we hold about you.
• •Request correction of inaccurate or incomplete information.
• •Request deletion of your personal information.
• •Opt out of marketing communications at any time.
• •Lodge a complaint with a data protection authority in your jurisdiction.
• •Request a portable copy of your data.

To exercise any of these rights, please email us at privacy@therealcablevine.com or visit our Support Page.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately. This policy applies solely to data collected by The Real Cable Vine.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of the Service after changes constitutes your acceptance of the new policy.